As a housing operations technical analyst, you will provide exceptional customer service to students, families, vendors, and location and community partners. You will manage student data in StarRez, including student profiles, roommate preferences, disability accommodations, emotional support animals, and gender identity preferences. Responsibilities include the implementation of room selections, assignments, change requests, and cancellations for all Savannah residents. Additionally, you will oversee workflow and database updates, communicate with location partners, and generate assignment letters. You will also enforce the Housing License Agreement, nonrefundable housing fees, housing contract dates, room consolidations, check-in and checkout procedures, and damage billing.

In this role, you will serve as a liaison between residential students and physical resources by submitting facility work orders and following up with key stakeholders. You will train SCADhome professional and paraprofessional staff on housing operations processes and provide guidance as needed. Other responsibilities include daily management of the SCADhome help desk, where you will review and assign tickets, resolve issues, and follow up with students. Additionally, you will collaborate with the director of operations and the IT department on opportunities, improvements, and innovations for SCADhome processes and software applications. You will also support, program, and test relevant platforms.

The ideal candidate demonstrates outstanding customer service and user experience skills. They are also capable of working in a fast-paced, dynamic environment. Preference will be given to those with IT, university housing and residence life, or student affairs experience.

Minimum qualifications:      

• Bachelor’s degree 

Preferred qualifications:      

• Master's degree in software engineering, service design, user experience, data analytics, or business 
• Experience in systems thinking and data analytics
• Familiarity with StarRez

Travel required:  

• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.