As an assistant manager for shopSCAD, you will train staff to be knowledgeable about the university and all featured artists and works. You will provide excellent customer service, assist in maintaining proper inventory levels of all packaging supplies, and submit work orders as needed. Among other duties, you will ensure that all work is properly inventoried and clearly labeled with accurate prices, and you will maintain accurate vendor information, making changes as necessary. Responsibilities also include the incorporation of new art into the POS system, the prompt relay of customer requests or commissions to SCAD Art Sales and the shopSCAD team, and the creation of a wall map that visitors can view on tablets. During weekly meetings, you will communicate with staff and sales managers about issues, ideas, commissions, or additional needs.

In this role, you will ensure that all basic duties of the job are performed by the staff member. This includes greeting customers, discussing artwork and artists, answering phones, creating artwork wall labels, straightening displays, light cleaning, shipping and packing outgoing work, and restocking and storing received works. You will also support employee interviews and onboarding processes, as well as team success and development through teaching, training, and performance management. Additionally, you will complete daily sales reports, process bank deposits, and communicate with the accounting team. You will support events held in the space and assist with merchandising and SAS as needed. Other duties may be assigned at any time.

The ideal candidate exhibits excellent communication and organizational skills. They are a creative, customer-focused, and results-driven professional who can thrive in a fast-paced environment. The candidate also efficiently manages multiple requests and responsibilities at once while maintaining a positive and cheerful attitude.

Minimum qualifications:      

• Bachelor’s degree
• At least two years of retail experience

Certificates, licenses, and registrations:  

• Valid driver’s license 

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.