As an associate director of enrollment, you will build relationships with prospective students and their parents through phone, email, social media, and handwritten communications. You will manage a daily phone appointment schedule using Calendly and a caseload of prospective students who have applied to the undergraduate or pre-college programs. You will also travel to represent the university at various events in accordance with NACAC and SCAD guidelines. Among other duties, you will advocate for students, encourage résumé and portfolio submissions for scholarship review, and assist with the electronic submission of materials. Similarly, you will prepare transcripts and other documentation for evaluation. Additionally, you will manage a high volume of incoming calls and emails each day to answer complex questions about university policies, admissions, scholarships, financial aid, enrollment requirements, and timelines.

In this role, you will serve as the primary point of contact for applicants, answering questions about the federal student aid process (FAFSA) and related topics, including estimated costs to attend, budgeting, payment options, and verification. You will also provide guidance to students seeking financial support from external scholarship resources. You will operate management systems to record and track applicant documents, individual contacts, and other information. You will communicate with applicants and admitted students according to an established schedule to ensure the highest proportion of right-fit students complete the application process and understand the opportunities available at SCAD. Additionally, you will ensure that information on the university website is accurate.

In this position, you will stay current on all SCAD policies and procedures to provide accurate information about programs of study, locations, housing, transfer credits, class registration, student services, and more. You will encourage applicants to visit the university and meet with them and their families to discuss their interests and address any questions they may have. Responsibilities include cross-checks with daily admission reports to ensure data integrity and follow-ups with students who do not enroll to decline files as necessary.

Among other duties, you will prepare reports, analyses, and statistical summaries on pre-college events and related activities. You will also conduct annual studies of pre-college needs and activities, working closely with the senior director of admission to develop new events and strategies. Some travel will be necessary to support off-campus recruitment and accepted student celebrations. Additionally, you will participate in special events and occasionally cover Saturday admission shifts to assist with campus visitation.

The ideal candidate demonstrates exceptional communication, organizational, and public speaking skills. They also possess advanced customer service skills and an exceptional ability to multitask, strategize, and achieve goals.

Minimum qualifications:      

• Bachelor’s degree
• Ability to work evenings and weekends
• Ability to travel to assigned locations as needed

Minimum qualifications:      

• Knowledge of Banner and Salesforce

Certificates, licenses, and registrations:  

• Valid driver's license

Travel required:  

• 10–20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.    

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.