Auxiliary Technology Manager

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Auxiliary Technology Manager

  • 500288
  • Savannah, Georgia, United States
  • SCAD Card
  • Information Technology
  • Full-time
  • Staff
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As the auxiliary technology manager, you will supervise and train all personnel in software such as Banner and the Admin Meal Plan Portal. In this role you will be responsible for managing the ID card production for students, staff/faculty, and vendors; presenting SCAD Card related information at events as requested; and resolving escalated issues brought up by a specialist. You will be expected to identify specific knowledge required for staff to develop trainings both internally and for other departments. You will also assist the director with the department calendar.  

As the auxiliary technology manager, you will offboard employee accounts, process purchase requests in ecommerce, and manage the upkeep of all SCAD Card related hardware. The manager is responsible for overseeing SCAD vending for maintenance and refund requests, handling Onity processes to ensure residence life and physical resources needs are met, and monitoring the department email. 

Minimum Qualifications:      

  • At least three years of customer service experience 

  • Outstanding customer service working in high-volume setting 

  • Technical experience as it relates to operating and troubleshooting auxiliary systems 

  • Excellent communication, organizational, and critical thinking skills 

  • Exceptional Microsoft Office Suite literacy 

Certificates, licenses, and registrations:  

  • Valid driver’s license   

Travel Required:  

  • Less than 10%    

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.  

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Commitment to Diversity, Equity, and Inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches diversity, equity, and inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure 
SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Clery Act Security Report
SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

Questions? 
For staff employment, contact scadhr@scad.edu.
For faculty employment, contact scadfaculty@scad.edu.

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