Concierge Guide

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Concierge Guide

  • 501080
  • Savannah, Georgia, United States
  • Student Services Administration
  • Student Services
  • Full-time
  • Staff
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As a concierge guide, you will analyze qualitative and quantitative data to enhance the SCAD experience for students, alumni, and families alike. You will refer students to the appropriate SCAD departments or resources, provide relevant contact information, and help students schedule key appointments. You will answer questions about various aspects of SCAD, such as residence life, meal plans, events, and transportation, and will monitor a dedicated phone line and concierge email account. You will proactively contact students about upcoming activities, important reminders, and opportunities for greater success and enhanced, personal well-being.

Among other duties, you will supervise student staff as needed, provide training, and approve time sheets. You will also participate in extended office hours—including weekends and evenings—when necessary to meet student needs and attend SCAD Signature Events on behalf of SCADcares.

The successful candidate demonstrates excellent communication, critical thinking, and multi-tasking skills; and posses a charming and positive demeanor. The ability to learn new software quickly is essential.

Minimum Qualifications:      

  • Bachelor's degree
  • At least one year of related professional experience

Preferred Qualifications:  

  • Hospitality, customer service, or student-facing experience
  • Counseling or conflict resolution experience

Certificates, licenses, and registrations:

  • Valid driver’s license

Travel Required:

  • Less than 10%  

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications. 

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Commitment to diversity, equity, and inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches diversity, equity, and inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Prohibition against sexual misconduct

SCAD prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at scad.edu/sexualmisconduct.

Clery Act security report

SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

Questions? 
For staff employment, contact scadhr@scad.edu.
For faculty employment, contact scadfaculty@scad.edu.

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Fill out the form below and upload your resume to start your application for the position of Concierge Guide.

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