As a director of SCADhome operations, you will oversee the entire housing assignment process for first-year, graduate, continuing, and transfer students. You will maintain housing software programs to ensure seamless communication with Banner and provide training to residence life staff. You will regularly generate occupancy-related reports; coordinate communication with students and families about housing selection timelines and assignments, policies, and meal plan requirements; and oversee billing concerning student assignments, damage charges, and appeals. You will develop surveys, focus groups, and evaluations to collect data on housing operations and prepare reports based on your findings to implement an improvement plan. Furthermore, you will direct the Savannah and Atlanta maintenance teams on a scheduled basis to ensure safe, functional, and aesthetically pleasing living spaces in compliance with local regulations.

In this role, you will conduct staff performance evaluations and provide guidance and direction concerning housing assignments, residence hall openings and closures, facility maintenance, and key distribution and collection. You will also implement training programs to enhance team productivity and customer service skills. During the campus duty rotation, you will serve as an on-call manager (OCM), responding to concerns from resident and commuter students. You will collaborate with various internal departments to support students and prioritize university strategic initiatives, liaise with external vendors and contractors regarding housing-related services, and foster positive relationships with students to address their housing needs and concerns promptly and effectively.

In this position, you will also create department communication resources to implement an effective strategy for informing students about policies, procedures, and updates. You will evaluate and enhance the department's online presence and resources to improve the residential experience. As needed, you will provide housing assignment support to other SCAD locations, off-campus programs, and summer programs/conferences including staff training, assignment creation, and letter generation. This position is identified as essential personnel in the university's emergency and disaster response plans. In the event of a university closure or evacuation, all essential personnel shall report.

Minimum Qualifications:  

• Bachelor's degree
• At least three years of full-time professional experience in higher education
• Previous experience supervising professional staff
• Ability to work in a fast-paced, dynamic office environment

Preferred Qualifications: 

• Master's degree with a concentration in business, service design, design management, higher education administration, creative business leadership, or similar

Travel required:

• 10–20%

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.