As an auxiliary technology manager, you will train a team of three auxiliary technology specialists and maintain comprehensive knowledge of all department systems, including Banner, ATRIUM, C-Park, FARGO admin, and more. You will troubleshoot Mobile SCAD Card licenses to ensure access is revoked when necessary and that users remain within license limits. Additionally, you will coordinate the production of ID cards for contractors, alumni, museum members, summer programs, students, faculty, and staff. You will also collaborate with the physical resources access team and the SCAD community, as well as coordinate between card services and vendors to ensure compliance with contractual terms for servicing, repairs, and replacements.
In this role, you will maintain parking requirements and update the software information to ensure accurate records of vehicle registrations on campus. You will run reports as needed for vehicle information and troubleshoot issues as they arise. You will manage the ATRIUM event reader program, ensuring the equipment functions properly and that requests for readers are reviewed and processed promptly. Additionally, you will generate reports and handle department-based reader requests as approved by the senior director. Among other duties, you will resolve escalated issues raised by auxiliary technology specialists that require detailed account analysis, supervisor approval, or resources beyond normal operating conditions. This may involve coordinating between one or more departments.
In this position, you will maintain student laundry machines on campus, ensure weekly machine inspections occur, and follow up on open tickets to check whether replacements are needed based on pre-determined vendor schedules. You will submit updates to the meal plan portal, update department pages with quarterly meal plan policies and details, and audit meal plan assignments. Additional responsibilities include the oversight of onsite vending machines to ensure they are checked weekly, the reporting and tracking of issues to the respective companies, and the facilitation of machine maintenance. You will also present department information at orientation and admission events, and issue ID cards or meal plans for SCAD programs including Alumni Atelier, Educator Forum, Summer Seminars, Rising Star, Pre-Bee, and Après SCAD.
As a technology manager, you will assess staff knowledge, skills, and abilities to develop a training plan that includes both internal documentation and sessions with relevant departments. You will manage the departmental calendar to handle vacation requests and office coverage for both Savannah offices, tracking key dates and deadlines for the quarter/year. Responsibilities include the review of department communications to ensure accurate information is shared on department pages and within templates sent out through the various platforms, as well as the oversight of the auxiliary technologies email account.
You will oversee onboarding tasks for new hires through SCADstart, which includes assisting with mobile SCAD cards, physical ID card needs, parking information, and more. Similarly, you will offboard employee accounts and issue refunds for unused meal swipes. You will also train SCADhome staff on the overlap between their department and auxiliary technologies, such as Onity locking software and general workflows, to ensure residential access needs are met. Among other responsibilities, you will process purchase requests promptly in e-commerce; maintain all ID printers, Onity Encoders, Omnikeys, and event readers; and manage office supply inventories. Additionally, you will support events such as commencement, SCAD Sidewalk Arts Festival, and the Accepted Students Celebration.
The ideal candidate has technical experience with operating and troubleshooting auxiliary systems. They also demonstrate excellent communication, organizational, and critical thinking skills.
Minimum qualifications:
- At least three years of customer service experience in a high-volume setting
- Microsoft Office Suite literacy
Travel required:
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.