As a graduate success adviser, you will meet with a specific caseload of students to assist them with registration, academic processes, and form completion. You will maintain an understanding of SCAD's internal policies and procedures and enforce them with students. You will also answer questions regarding changes in location or majors, educational guidelines, and studying abroad. Your responsibilities will include early and ongoing outreach to students identified by an early alert system about registration, five-year deadlines, continuing thesis work, or financial aid reminders.

In this position, you will contact assigned students quarterly, respond to calls and emails from students, parents, and faculty or staff, and attend events—including thesis or final project presentations, graduate events, reviews, and orientations. All contact with students will be recorded in the university's database. Additionally, you will establish relationships with department chairs and graduate coordinators to understand curricula and support planning the graduate program's schedule.

The successful candidate will demonstrate exemplary organizational, computer, problem-solving, and communication skills, including public speaking. They must also be able to work in a fast-paced environment, show adaptability and flexibility, and feel comfortable contacting students by phone. They must also work well in a team and show a genuine interest in students' success and education.

Minimum Qualifications:  

• Master's degree

Preferred Qualifications: 

• Knowledge of financial aid

Travel required:

• Less than 10%

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.