As a housing operations technical analyst with SCADhome — the university’s student and family concierge service — you will manage operations for more than 8,200 students, 8,900 beds, and 24 buildings across three locations in Savannah and Atlanta, Georgia, and Lacoste, France. You will create workflows and streamline processes that enforce policy, optimize the use of current systems, and drive innovation.

In support of SCADhome, you will:

• Deliver exceptional customer service to students, families, location-based partners, vendors, and more
• Manage student user data via StarRez, including student profiles, roommate preferences, disability accommodations, emotional support animals, and gender identity preferences
• Implement room selection, assignment, change request, and cancellation processes for all Savannah residents
• Manage workflows, database updates, partner communications, and assignment letter generations
• Enforce the Housing License Agreement (e.g., nonrefundable housing fee, housing contract dates, room consolidation, check-in and out processes, and damage billing)
• Serve as a liaison between residential students and physical resources, inlcuding the submission of work orders and following up with key stakeholders

As a technical analyst, you’ll:

• Support, program, and test residence life and housing software platforms
• Manage the SCADhome help desk daily by scrubbing and assigning tickets, resolving issues, closing tickets, and following up with students
• Provide guidance, training, and development to SCADhome professional and paraprofessional staff on housing operations processes
• Collaborate with the director of operations and IT department on opportunities, improvements, and innovations for residence life and housing processes and software applications

Candidates should have:

• Excellent customer service and user experience skills
• An ability to work in a fast-paced, dynamic office environment

Minimum qualifications:      

• Bachelor’s degree

Preferred qualifications:      

• Master's degree in software engineering, service design, user experience, data analytics, or business
• Background in systems thinking and data analytics 
• Experience in IT, university housing and residence life, or student affairs, specifically StarRez 

Travel required:  

• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.       

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.