Manager of Visitor and Museum Operations

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Manager of Visitor and Museum Operations

  • 498839
  • Savannah, Georgia, United States
  • The SCAD Museum of Art
  • Comm. and Creative
  • Full-time
  • Staff

The manager of visitor and museum operations will work with the director of museum programming and operations to manage daily operations including opening and closing of the museum, addressing visitor and staff needs, receiving deliveries, and coordinating immediate housekeeping or security needs while ensuring all policies and procedures are documented and shared regularly. In this position you will manage the ticketing, admissions, and retail operating systems, as well as performing sales activities including cash management, EOD reports, cash reconciliation, and keeping organized financial data for applicable spaces. You will assist in planning programs, internal communication, and evaluations.


As manager of the docent program, you will be responsible for recruiting, hiring, and training motivated and enthusiastic student staff members who are both knowledgeable and engaging about the museum and its exhibitions. An aspect of this position includes coordinating docent-led tours of the museum. Additional responsibilities in this program extend to scheduling, supervision, placement in galleries and other spaces, adherence to policies, and establishing and setting behavioral standards for the docent role.


The manager of visitor and museum operations will engage in conversation with visitors in a positive manner, providing additional information about SCAD and the surrounding area. Daily tasks include overseeing the general operation of the museum and events, managing building access, initiating work orders, liaising with SCAD security to communicate and set coverage expectations, maintaining tidiness in all spaces, and providing support to fellow staff members.

Minimum Qualifications: 

  • B.A. or B.F.A.
  • Customer service skills
  • Project management experience with a background in planning, prioritization, and execution of projects
  • Demonstrates time-management skills and the ability to multitask
  • Proficient with POS/inventory control software and hardware to provide support to staff
  • Communication and interpersonal skills and fluidity to work well with staff, students, the public, and others outside the organization
  • Able to work independently and collaboratively with minimal supervision

Travel required: >10%

Work Hours: As noted in the employment agreement

ADA Tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.






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Commitment to Diversity, Equity, and Inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches diversity, equity, and inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure 
SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Clery Act Security Report
SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at

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