As a Pinnacle shop manager, you will deliver exceptional, high-end customer service in a luxury environment. You will develop relationships with high-value clients and ensure they receive personalized assistance and after-sales support. Among other duties, you will maintain your knowledge of current fashion trends, designers, and products to guide clients and train staff. You will also drive sales performance by completing goals, interpretingmarket trends, and maximizing client conversion. Additionally, you will promptly resolve customer concerns while maintaining brand integrity.
In this role, you will assist with the interview and onboarding process for student employees and staff. You will coach, train, schedule, and complete performance evaluations, and ensure that employees are knowledgeable about SCAD featured artists and inventory. You will foster a positive, collaborative, and inclusive work environment aligned with SCAD values. Store management responsibilities include oversight of opening and closing procedures and financial transactions; shop presentation, such as cleaning, organization, and merchandising; and special event support. This duty includes coordinating space logistics, receiving catering, and handling openings and closings. Additionally, you will ensure compliance with all university policies, retail procedures, and operational standards. Among other duties, you will lead visual merchandising efforts to reflect the SCAD brand and maintain an inspiring environment.
In this position, you will oversee inventory control, procurement, stock levels, and loss prevention. You will verify vendor information and updates, restock, store, and manage merchandise and artwork. You will maintain accurate inventory labels, prices, artist bios, and point-of-sale (POS) records, and accurately process new additions in the POS system. Responsibilities include the management of artist loan agreements and coordination with the artist or the fashion department on commissions and customer special requests. You will ensure adequate levels of packaging supplies and other operational materials as well as submit and track work orders as needed.
As a shop manager, you will collaborate with SCAD PR, the fashion department, and the relevant directors to develop and execute promotional strategies for in-store events and product launches to increase traffic and visibility. You will build strong relationships with the local community to share shop cards and special event updates. You will also add events to the SCAD master calendar and manage Pinnacle’s social media presence to reflect brand standards and promote inventory and events. Additionally, you will provide customer preference insights and local market feedback to the director and the fashion department.
Responsibilities of a shop manager include participation in weekly meetings with the director to discuss operations, staff performance, shop needs, commissions, and event planning. You will run regular sales reports, verify their accuracy, and oversee bank deposits. You may occasionally assist with exhibitions or other fashion initiatives at SCAD FASH Museum of Fashion + Film and SCAD Museum of Art. Other duties may be assigned to support shop success and uphold SCAD's overall mission.
The ideal candidate demonstrates strong business acumen — including budget management, inventory control, and sales analytics — and a cheerful disposition. They possess excellent leadership, team development, and coaching skills. The candidate is also skilled in interpersonal communication, problem-solving, and customer service. They thrive in a fast-paced environment while managing multiple priorities, demonstrating both creativity and professionalism.
Minimum qualifications:
- At least three years of retail management experience, ideally in high-end or luxury settings
- Ability to work weekends, evenings, holidays, and various shifts as needed
Preferred qualifications:
- Bachelor’s degree in fashion, business, marketing, or a related field
Certificates, licenses, and registrations:
Travel required:
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.