Tech Support Analyst I

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Tech Support Analyst I

  • 495378
  • Savannah, Georgia, United States
  • SCAD Card
  • Information Technology
  • Full-time
  • Staff

12 Month Hourly Staff FT

SCAD seeks a knowledgeable tech support analyst to join its team full time in historic Savannah, Ga.

Position Summary: In this role, you will serve as the initial point of client contact for technical issues via phone, email, walk-ins, and the support center’s ticketing system. You will provide initial problem-solving information for all software applications and operating systems across SCAD (PC and Mac) and document all client contact. You will also document and enter service requests using the Web Help Desk management software, follow up with clients for satisfactory service resolution, and provide exceptional levels of customer service.

Minimum Qualifications: Bachelor’s degree in Computer Science, Information Systems or related field. Customer service experience, 1-3 years of technical support experience supporting PC/Mac or training is required. HDI Certified Help Desk Analyst is a plus but is not required

Preferred Qualifications:
HDI Certified Help Desk Analyst is a plus but is not required
Bonus proficiencies: Xbox OS, Orbis OS, Indepth W-Fi and troubleshooting skills for mobile devices.

Certificates, licenses and registrations: Valid driver's license

Work Hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 am to 5:30 pm. In order to accommodate business needs, employees may be assigned to other work days and/or hours, including weekends and evenings.

ADA Tag:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Questions?
For staff employment, contact scadhr@scad.edu.
For faculty employment, contact scadfaculty@scad.edu.

Equal employment opportunity disclosure
SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Clery Act Security Report
SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

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