As a temporary manager at shopSCAD and Gutstein Gallery, you will ensure excellent customer service by training staff to be knowledgeable about SCAD and the featured artworks and artists. You will maintain proper packaging supply inventory levels, oversee submitted work orders, and verify the accuracy of vendor information. Responsibilities include processing new fine art into the POS, properly tracking inventory, and clearly labeling prices. Among your duties, you will ensure that all customer requests and commissions are promptly relayed to SCAD Art Sales or shopSCAD and you will communicate staff issues, ideas, commissions, or needs during a weekly meeting with the shop director and assistant managers. You will ensure that each staff member or work-study student fulfills all basic responsibilities. These duties include greeting customers, informing about artwork and artists, answering phones, creating wall labels, light cleaning, preparing outgoing work, restocking, and storing works received.

In this role, you will oversee the creation of a wall map that visitors can view on tablets. You will participate in the interview process and onboarding for shopSCAD and Gutstein Gallery employees and work-study students. Essential aspects of this position include oversight of merchandising and set and services (SAS), verification of daily sales reports, and communication of bank deposits to accounting. You will also foster team success and development through teaching, training, and performance management. Additional responsibilities include opening and closing at various times, meeting with the catering or event team, and ensuring that work orders are submitted and signage is posted to indicate the space is closed for private events. At every turn, you will ensure the success of shopSCAD and the Gutstein Gallery while advancing the university's mission.

The ideal candidate is a creative, professional, customer-focused, and results-driven individual. They can work in a fast-paced environment, handle multiple requests simultaneously, and maintain a positive, cheerful demeanor. The candidate demonstrates superior writing, verbal, and organizational skills. They maintain a solid working knowledge of the artists and works featured in the gallery, as well as the main SCAD talking points.

Minimum qualifications:  

• Bachelor's degree
• At least five years of retail experience with one year in management

Certificates, licenses, and registrations:

• Valid driver’s license

Travel required:

• 10–20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.